Terms of Service

Last updated: October 10, 2026

These Terms of Service (“Terms”) are an agreement between you and Sumbora LLC, a Virginia limited liability company (“Sumbora,” “we,” “us,” or “our”). They govern your access to and use of sumbora.com (the “Site”) and any purchases you make through the Site. By accessing or using the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

Our Privacy Policy, Shipping Policy, and Refund Policy are part of these Terms.

1. About Sumbora

Sumbora LLC is based in Virginia, USA, and offers fitness, active lifestyle, and everyday performance products through its online store, including drinkware, fitness accessories, apparel, and gym bags.

Contact Information

For questions about these Terms, orders, or our products, please contact us at hello@sumbora.com.

2. Using Our Site

You agree to use the Site only for lawful purposes and in accordance with these Terms.

Age Requirements

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to make a purchase through the Site.

Accurate Information

When you create an account, place an order, or otherwise provide information to us, you agree that the information is accurate, current, and complete, and that you will keep it up to date.

Electronic Communications

By using the Site or placing an order, you agree to receive communications from us electronically, such as order confirmations and shipping updates by email. You agree that these electronic communications satisfy any legal requirement that such communications be in writing.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and availability shown on the Site are accurate. However, we do not guarantee that all product information is complete, current, or error-free.

Product Availability

Product availability may change without notice. We reserve the right to:

  • Correct errors in product descriptions, pricing, or availability

  • Update or discontinue products

  • Limit quantities available for purchase

  • Refuse or cancel orders as described in these Terms

Product Appearance

Product colors and appearance may vary slightly depending on your device, screen, browser, or lighting.

Safe and Proper Use

Our products are intended for general fitness and everyday use. You are responsible for using all products safely, as intended, and in accordance with any included instructions or warnings. Before starting any exercise program or using fitness accessories, you should consult a qualified healthcare professional, especially if you have any health conditions or injuries. Physical activity involves a risk of injury, and you assume that risk when using our products. Inspect products before each use and stop using any product that appears damaged or worn.

4. Pricing and Taxes

All prices on the Site are listed in U.S. dollars (USD).

Pricing Errors

Prices may change at any time without notice. Despite our efforts, a product may occasionally be listed at an incorrect price due to a technical issue, typographical error, or other mistake. If we discover a pricing error, we may cancel any order for that product, even after you have received an order confirmation, and refund any amount you paid. We are not required to sell products at an incorrect price.

Taxes and Shipping

Applicable sales taxes and shipping charges are calculated and shown at checkout before you complete your purchase.

5. Orders and Payment

When you place an order, you are offering to purchase the selected products under these Terms.

Order Acceptance

Your order confirmation email confirms that we received your order. It does not mean that we have accepted it. We accept your order when we ship the products to you.

We may decline, limit, or cancel any order, in whole or in part, for reasons including:

  • Product unavailability

  • Pricing or product information errors

  • Suspected fraud or unauthorized activity

  • Incorrect customer or shipping information

  • Quantity limits

  • Technical or payment-processing issues

If we cancel an order after you have been charged, we will refund the amount paid to your original payment method.

Payment

Payments are processed securely through third-party payment providers. By submitting an order, you confirm that you are authorized to use the payment method provided. We do not store complete payment card details on our own systems.

6. Shipping and Delivery

We currently ship only to addresses within the United States. Shipping methods, costs, processing times, and delivery estimates are described in our Shipping Policy and shown at checkout.

Title and Risk of Loss

Title to products and the risk of loss pass to you when we deliver the products to the shipping carrier. This does not affect our commitment to help with lost or damaged packages as described in our Shipping Policy.

7. Returns and Refunds

Returns, refunds, and exchanges are governed by our Refund Policy. Please review it before making a purchase.

8. Discount Codes and Promotions

We may occasionally offer discounts, promotional codes, sales, or other special offers. Each promotion may have its own terms, such as expiration dates, minimum purchase amounts, or eligible products. Unless stated otherwise, discount codes cannot be combined with other offers, have no cash value, and cannot be applied to past purchases. We may modify or end a promotion at any time, subject to applicable law.

9. User Accounts

Certain features of the Site may allow you to create a customer account. You are responsible for keeping your login information confidential and for all activity under your account. Please notify us at hello@sumbora.com if you believe your account has been used without your permission.

We may suspend or close an account that violates these Terms.

10. Reviews and Submissions

If you submit a product review, comment, photo, or other content (“Submissions”), you confirm that it is your own, honest, and does not violate anyone else’s rights or any law. You may not submit content that is false, misleading, offensive, or unrelated to the product.

You grant Sumbora a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and share your Submissions in connection with our Site and marketing. We may remove any Submission at our discretion.

11. Intellectual Property

The Site and its content, including the Sumbora name, trademarks, and logos, product images, photography, graphics, text, videos, and website design, are owned by or licensed to Sumbora and are protected by intellectual property laws.

You may use the Site for your personal, non-commercial use only. You may not copy, reproduce, modify, republish, distribute, or commercially use any Site content, or use our trademarks or logos in any way that suggests an affiliation with or endorsement by Sumbora, without our prior written permission.

12. Prohibited Use

You agree not to:

  • Violate any applicable law or regulation

  • Commit fraud or place fraudulent orders

  • Attempt to gain unauthorized access to accounts or systems

  • Interfere with the security or functioning of the Site

  • Introduce viruses or other harmful code

  • Scrape or collect Site content using automated tools without permission

  • Impersonate another person or provide false information

We may restrict or terminate your access to the Site if we reasonably believe you have violated these Terms.

13. Third-Party Services and Links

The Site may use or link to third-party services, such as payment processors, shipping carriers, and social media platforms. These services are governed by their own terms and privacy policies, and we are not responsible for their content, availability, or practices.

14. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” EXCEPT AS EXPRESSLY STATED IN OUR REFUND POLICY. SUMBORA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL CODE.

Some states do not allow certain warranty disclaimers, so some of the above may not apply to you. Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded under applicable law.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUMBORA AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SITE OR ANY PRODUCTS PURCHASED THROUGH THE SITE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUMBORA’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM.

Some states do not allow these limitations, so they may not fully apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Indemnification

You agree to indemnify and hold harmless Sumbora and its owners, members, managers, and employees from any claims, losses, or expenses, including reasonable attorneys’ fees, arising from your violation of these Terms, your misuse of the Site or our products, or your violation of any law or the rights of another person.

17. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law principles.

Informal Resolution

If you have a concern or dispute, please contact us first at hello@sumbora.com. Most issues can be resolved quickly this way. You agree to give us at least 30 days to try to resolve the matter informally before starting any legal proceeding.

Where Disputes Are Handled

Any dispute that is not resolved informally will be brought only in the state or federal courts located in the Commonwealth of Virginia, and you consent to the jurisdiction of those courts. This does not limit any rights you have under mandatory consumer protection laws that apply to you.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Changes apply only to orders placed and use of the Site after the updated Terms are posted. Your continued use of the Site after changes are posted means you accept the updated Terms.

19. General Terms

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, are the entire agreement between you and Sumbora regarding the Site and your purchases.

Severability

If any part of these Terms is found to be invalid or unenforceable, the rest of these Terms will remain in full effect.

No Waiver

If we do not enforce any part of these Terms, that does not mean we give up our right to enforce it later.

Events Beyond Our Control

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, such as natural disasters, carrier or supplier delays, power or internet outages, or government actions.

20. Contact Us

If you have questions about these Terms, please contact us:

Sumbora LLC
Email: hello@sumbora.com
Address: Virginia, USA