Terms of Service

Last updated: September 13, 2026

Welcome to Sumbora. These Terms of Service (“Terms”) govern your access to and use of sumbora.com (the “Site”), as well as purchases made through the Site. By accessing or using the Site, creating an account, or placing an order, you agree to these Terms.

1. About Sumbora

Sumbora is operated by Sumbora LLC (“Sumbora,” “we,” “us,” or “our”), based in Virginia, USA.

Sumbora provides fitness, active-lifestyle, and everyday performance products through its online store, including products such as drinkware, fitness accessories, apparel, and gym bags.

Contact Information

For questions regarding these Terms, orders, products, or our services, please contact us at hello@sumbora.com.

2. Using Our Site

By using the Site, you agree to use it only for lawful purposes and in accordance with these Terms.

Age Requirements

You must be at least 18 years old, or have permission and appropriate supervision from a parent or legal guardian, to make a purchase through the Site.

Accurate Information

When creating an account, placing an order, subscribing to communications, or otherwise providing information to Sumbora, you agree to provide information that is accurate, current, and complete.

You are responsible for updating your information when necessary so that we can properly process your orders and communicate with you.

3. Products and Product Information

Sumbora makes reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on the Site are accurate.

Product Availability

Product availability may change without notice. A product displayed on the Site may become unavailable before an order is processed or fulfilled.

We reserve the right to:

  • Correct product descriptions or information

  • Correct pricing or availability errors

  • Update or discontinue products

  • Limit quantities available for purchase

  • Refuse or cancel orders when necessary

Product Appearance

We make reasonable efforts to display product images and colors accurately. However, the appearance of products may vary depending on your device, screen, browser, lighting, or other display settings.

4. Pricing and Taxes

All prices displayed on the Site are listed in U.S. dollars (USD) unless otherwise stated.

Pricing Changes

Prices may change at any time without prior notice.

We reserve the right to correct pricing errors, including errors caused by technical issues, typographical mistakes, or inaccurate product information.

Taxes and Shipping

Applicable sales taxes and shipping charges, where required, will be calculated and displayed during checkout.

5. Orders and Payment

When you place an order through the Site, you are submitting a request to purchase the selected products.

Order Acceptance

Receipt of an order confirmation does not necessarily mean that Sumbora has accepted your order.

We reserve the right to accept, decline, limit, or cancel an order for reasonable business reasons, including:

  • Product availability

  • Pricing or product information errors

  • Suspected fraudulent or unauthorized activity

  • Incorrect customer or shipping information

  • Order quantity limitations

  • Technical or payment-processing issues

If we cancel an order after payment has been processed, we will generally issue a refund to the original payment method.

Payment Processing

Payments are processed securely through third-party payment providers.

Sumbora does not intentionally store complete payment card details on its own systems. Your payment information may be handled by the applicable payment provider according to its privacy policy and terms.

6. Shipping and Delivery

Shipping options, costs, and estimated delivery timeframes will be presented during checkout when available.

Delivery Delays

Estimated delivery dates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Sumbora is not responsible for delays caused by:

  • Shipping carriers

  • Incorrect or incomplete delivery information

  • Weather or natural disasters

  • Customs or governmental delays

  • Strikes or transportation disruptions

  • Other events outside our reasonable control

Delivery Information

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping or handling charges may apply.

7. Returns and Refunds

We want you to be satisfied with your Sumbora purchase.

Returns and refunds are subject to the requirements described in our Refund Policy.

Eligible Returns

Generally, products may be eligible for return when:

  • The return is initiated within 30 days of the delivery date

  • The product is unopened and unused

  • The product remains in its original packaging

  • Original tags and accessories remain attached or included, where applicable

  • The product is in resalable condition

Non-Returnable Products

Certain products may not be eligible for return, including:

  • Products that have been used, worn, washed, or opened where applicable

  • Products that cannot reasonably be resold for health or hygiene reasons

  • Products marked Final Sale

  • Gift cards

Starting a Return

To request a return, contact hello@sumbora.com with your order number and reason for the return.

Please do not send a product back without receiving return instructions from Sumbora.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method within 5–10 business days.

Additional details are provided in our Refund Policy.

8. Discount Codes and Promotions

Sumbora may occasionally offer promotional discounts, coupon codes, sales, or other special offers.

Promotional Terms

Each promotion may have its own terms, including:

  • Expiration dates

  • Minimum purchase requirements

  • Eligible products

  • Quantity limitations

  • Customer eligibility requirements

Unless expressly stated otherwise, discount codes may not be combined with other promotions or offers.

Sumbora reserves the right to modify or discontinue a promotion at any time, subject to applicable law and the specific terms of the promotion.

9. User Accounts

Certain features of the Site may allow you to create a customer account.

Account Responsibilities

If you create an account, you are responsible for:

  • Providing accurate account information

  • Maintaining the confidentiality of your login credentials

  • Keeping your account information up to date

  • All activity conducted through your account

You should notify Sumbora at hello@sumbora.com as soon as possible if you believe your account has been accessed or used without authorization.

10. Intellectual Property

The Site and its content are owned by or licensed to Sumbora and are protected by applicable intellectual property laws.

Site Content

This includes, but is not limited to:

  • Sumbora trademarks and logos

  • Product images

  • Photography

  • Graphics

  • Website design

  • Product descriptions

  • Text and written content

  • Videos

  • Page layouts

  • Other original materials

You may access and use the Site for personal, non-commercial purposes in accordance with these Terms.

Restrictions

You may not, without prior written permission from Sumbora:

  • Copy or reproduce Site content

  • Modify or create derivative works from our content

  • Republish our content

  • Distribute or commercially exploit our content

  • Use Sumbora trademarks or logos in a way that suggests unauthorized affiliation or endorsement

11. Prohibited Use

You agree not to misuse the Site or interfere with its operation.

Prohibited Activities

You may not use the Site to:

  • Violate applicable laws or regulations

  • Commit fraud or facilitate fraudulent transactions

  • Attempt to gain unauthorized access to accounts or systems

  • Interfere with Site security or functionality

  • Introduce malicious software or code

  • Scrape or systematically collect Site content without permission

  • Use automated systems in a manner that adversely affects the Site

  • Impersonate another person or entity

  • Submit false or misleading information

Sumbora reserves the right to restrict or terminate access to the Site when reasonably necessary to protect the Site, our business, customers, or other users.

12. Third-Party Services and Links

The Site may use or provide links to third-party services, including payment processors, shipping providers, analytics services, social media platforms, and other external websites.

Third-Party Terms

Third-party services are governed by the terms and privacy policies of their respective providers.

Sumbora is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.

Sumbora does not guarantee that:

  • The Site will always be available or uninterrupted

  • The Site will be free from errors or technical issues

  • Product information will always be completely accurate or current

  • The Site will be free from harmful code or security vulnerabilities

Nothing in these Terms is intended to exclude any warranty or consumer right that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Sumbora and its officers, directors, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Site or products purchased through the Site.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

15. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Disputes

Any dispute arising from or relating to these Terms, the Site, or purchases from Sumbora will be handled in accordance with applicable Virginia law and any mandatory consumer-protection laws that apply to you.

16. Changes to These Terms

Sumbora may update these Terms from time to time to reflect changes to our business, products, services, Site, or legal requirements.

Updates

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the Site after revised Terms are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

17. Contact Us

If you have questions about these Terms, your order, our products, or our services, please contact us.

Sumbora
Email: hello@sumbora.com
Address: 8401 Mayland Drive, Suite A, Henrico, Virginia 23294 USA