Refund policy
Last updated: October 10, 2026
At Sumbora LLC (“Sumbora,” “we,” “us,” or “our”), we want you to feel confident when shopping with us. This Refund Policy explains how returns, refunds, and exchanges work for products purchased through sumbora.com (the “Site”).
This policy applies only to purchases made on our Site. Products purchased through a third-party marketplace, such as Amazon, must be returned according to that marketplace’s return policy.
1. Return Eligibility
You may return eligible products within 30 days of the delivery date. To qualify for a return, items must be:
Unused, unworn, and unwashed
In their original condition, with all original tags attached
Returned with original packaging and any included accessories, where applicable
Purchased directly through sumbora.com
We may refuse a return that does not meet these requirements.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Items that have been used, worn, washed, altered, or damaged after delivery
Items that cannot be resold for health or hygiene reasons, such as drinkware that has been used
Items clearly marked as Final Sale at the time of purchase
Gift cards, if offered
If you are unsure whether an item can be returned, please contact us before sending it back.
3. How to Start a Return
To start a return, email us at hello@sumbora.com within 30 days of delivery. Please include:
Your order number
The name on the order
The item you wish to return
The reason for the return
We will review your request and send you return instructions. Please do not send items back without contacting us first. Returns sent without approval may be delayed or refused.
4. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to our error, such as a damaged, defective, or incorrect item. Original shipping charges are non-refundable, except when the return is due to our error.
We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
5. Refunds
Once we receive your return, we will inspect it and let you know whether your refund is approved.
Approved Refunds
Approved refunds are issued to your original payment method, including any sales tax paid on the returned items, within 5–10 business days after we receive and approve your return. Your bank or card provider may take additional time to post the refund to your account.
Partial or Denied Refunds
If a returned item does not meet the eligibility requirements, we may issue a partial refund, deny the refund, or contact you to agree on another resolution.
If you have not received an approved refund after 10 business days, please contact us at hello@sumbora.com.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or missing a part, please contact us at hello@sumbora.com within 7 days of delivery. Please include:
Your order number
A description of the problem
Photos of the item
Photos of the packaging, if applicable
We will review the issue and offer a replacement, exchange, or refund, at no cost to you.
7. Exchanges
To exchange an item for a different size or color, contact us at hello@sumbora.com with your order number and the item you would like instead. Exchanges depend on availability. If the item you want is unavailable, we will offer a refund for the eligible returned item.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible at hello@sumbora.com. We will do our best to help, but we cannot guarantee cancellation once an order has entered processing or has shipped. If your order has already shipped, you may return it under this Refund Policy. For more on processing times, see our Shipping Policy.
9. Your Rights
This Refund Policy does not limit any rights you may have under applicable consumer protection laws.
10. Contact Us
If you have questions about this Refund Policy or need help with a return, please contact us:
Sumbora LLC
Email: hello@sumbora.com
Address: Virginia, USA