Refund policy

Last updated: September 13, 2026

At Sumbora, we want you to feel confident when purchasing our fitness, active-lifestyle, and everyday performance products. This Refund Policy explains when products purchased through sumbora.com may be returned, how returns are handled, and when refunds or exchanges may be available.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 30 days of the delivery date.

  • The product must be unused and unopened.

  • The product must be in its original packaging.

  • Original tags, labels, and accessories must remain attached or included, where applicable.

  • The product must be in resalable condition.

  • The product must have been purchased directly through sumbora.com.

Sumbora LLC reserves the right to refuse a return if the product does not meet these requirements.

Product Condition

Products that have been used, worn, washed, damaged, altered, or returned without their original packaging may not qualify for a refund.

For hygiene and safety reasons, certain products may be subject to additional return restrictions.

2. Non-Returnable Items

Certain products may not be eligible for return or refund.

Non-Returnable Products

These may include:

  • Products that have been used, worn, washed, or opened, where applicable

  • Products that cannot reasonably be resold for health or hygiene reasons

  • Items marked Final Sale

  • Gift cards

  • Products that are damaged after delivery due to customer misuse or improper care

If you are unsure whether a product qualifies for a return, please contact Sumbora LLC before sending the product back.

3. How to Request a Return

To request a return, contact us at hello@sumbora.com.

Return Request Information

Please include:

  • Order number

  • Name associated with the order

  • Product you wish to return

  • Reason for the return

  • Photos of the product, if requested by our support team

After reviewing your request, we will let you know whether the return is eligible and provide the appropriate return instructions.

Return Authorization

Please do not send a product back without contacting us first.

Unauthorized returns may be delayed or may not be eligible for processing.

4. Refunds

Once your returned product is received, Sumbora LLC will inspect the item to determine whether it meets the return requirements.

Refund Approval

If the return is approved, the refund will be issued to the original payment method.

Approved refunds are generally processed within 5–10 business days after the returned product has been received and approved.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Partial or Denied Refunds

If a returned product does not meet the eligibility requirements, Sumbora LLC may:

  • Deny the refund

  • Issue a partial refund

  • Contact you to determine the appropriate resolution

5. Shipping Costs

Original shipping charges, where applicable, may not be refundable.

Return Shipping

Unless otherwise required by applicable law or the return is the result of an error by Sumbora LLC, customers may be responsible for the cost of return shipping.

If Sumbora LLC sent you the wrong product or the product arrived damaged or defective, please contact us before returning it so we can provide appropriate instructions.

6. Damaged, Defective, or Incorrect Products

We want every Sumbora order to arrive correctly and in good condition.

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing an expected item or component

please contact us at hello@sumbora.com as soon as possible after delivery.

What to Include

Please provide:

  • Order number

  • Description of the problem

  • Photos of the product

  • Photos of the packaging, if applicable

Our team will review the issue and determine the appropriate resolution, which may include a replacement, exchange, refund, or other remedy where appropriate.

7. Exchanges

Sumbora LLC may offer exchanges depending on the product, availability, and condition of the returned item.

Exchange Requests

To request an exchange, contact us at hello@sumbora.com with your order number and details of the product you would like to exchange.

Exchange availability is not guaranteed. If the requested replacement product is unavailable, we may offer another appropriate resolution.

8. Order Cancellations

Orders are typically processed within 1–3 business days, excluding weekends and holidays. During high order volume or promotional periods, processing may take longer.

Cancellation Requests

If you need to cancel an order, contact us at hello@sumbora.com as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Orders Already Shipped

If an order has already shipped, cancellation may no longer be possible. In that situation, you may need to follow the return procedure described in this Refund Policy.

9. Refund Processing

Refunds are processed after the returned product has been received and inspected.

Refund Method

Approved refunds will generally be issued to the same payment method used for the original purchase.

Sumbora does not control the processing time of banks, credit card companies, or other payment providers after a refund has been issued.

If you have not received an approved refund after the expected processing period, please contact us at hello@sumbora.com.

10. Contact Us

If you have questions about this Refund Policy, need assistance with a return, or need help with an order, please contact us.

Sumbora LLC
Email: hello@sumbora.com
Address: Virginia, USA