Shipping policy
Last updated: September 13, 2026
At Sumbora, we want your fitness gear and everyday essentials to arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through sumbora.com (the “Site”).
1. Order Processing
Orders are processed after payment has been successfully authorized or confirmed.
Processing Your Order
We aim to prepare and ship orders as quickly as reasonably possible. Processing times may vary depending on:
Product availability
Order volume
Order details
Payment verification
Holidays and weekends
Other circumstances affecting fulfillment
Orders are typically processed within 1–3 business days, excluding weekends and holidays. During high order volume or promotional periods, processing may take longer.
After your order has been processed and shipped, we may send a shipping confirmation email to the email address provided during checkout.
Order Confirmation
After placing an order, you should receive an order confirmation with relevant purchase details.
If you do not receive an expected confirmation, please contact us at hello@sumbora.com.
2. Shipping Costs and Delivery Times
Available shipping methods, shipping costs, and estimated delivery times will be displayed during checkout before you complete your purchase.
Delivery Estimates
Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.
Actual delivery times may vary depending on:
Your shipping location
Shipping method selected
Carrier processing times
Weather conditions
Holidays and peak shopping periods
Unexpected transportation disruptions
Other circumstances outside Sumbora LLC's reasonable control
3. Shipping Address
Please carefully review your shipping information before completing your order.
Accurate Delivery Information
You are responsible for providing a complete and accurate shipping address, including:
Full name
Street address
Apartment, suite, or unit number, where applicable
City
State or province
ZIP or postal code
Country, where applicable
Sumbora LLC is not responsible for delays, additional shipping charges, returned packages, or delivery problems resulting from incorrect or incomplete information provided during checkout.
Address Changes
If you notice an error in your shipping information after placing an order, contact us as soon as possible at hello@sumbora.com.
We will make reasonable efforts to assist with address changes, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
4. Tracking Your Order
When your order ships, you may receive a shipping confirmation email containing tracking information, when available.
Tracking Information
You can use the tracking information provided by the applicable shipping carrier to monitor your package's progress.
Tracking information may take some time to become active after the carrier receives the shipment.
If tracking information appears delayed or does not immediately update, please allow reasonable time for the carrier's system to update.
5. Shipping Delays and Carrier Issues
Once your order has been handed over to the shipping carrier, delivery is subject to the carrier's schedules, procedures, and policies.
Circumstances That May Cause Delays
Sumbora LLC is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:
Shipping carrier delays
Severe weather
Natural disasters
Holidays or peak shipping periods
Transportation disruptions
Customs or governmental delays
Incorrect or incomplete shipping information
Carrier operational issues
Other unforeseen circumstances
Delayed Orders
If your package appears to be significantly delayed or has not arrived within the expected delivery window, please contact us at hello@sumbora.com.
We will do our best to help you determine the status of your shipment and the appropriate next steps.
6. Lost, Damaged, or Missing Packages
We take reasonable care in preparing orders for shipment.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Include:
Order number
Description of the damage
Photographs of the shipping package
Photographs of the damaged product, where applicable
This information can help us review the issue and determine an appropriate resolution.
Packages Marked as Delivered
If tracking information indicates that your package was delivered but you cannot locate it, please first check:
Your front door or usual delivery location
Mailroom or package room
Household members
Neighbors
Other locations where the carrier may have left the package
You may also contact the shipping carrier directly using the tracking information provided.
If you still cannot locate the package, contact Sumbora LLC at hello@sumbora.com, and we will do our best to assist.
7. International Shipping
If Sumbora offers international shipping for your order, available destinations, shipping options, costs, and estimated delivery times will be displayed at checkout.
Customs and Import Charges
International customers may be responsible for charges imposed by the destination country, including:
Customs duties
Import taxes
Brokerage fees
Customs processing fees
Other government-imposed charges
These charges are determined by the destination country and are not controlled by Sumbora LLC.
Customers are responsible for complying with applicable import requirements in their destination country.
8. Order Changes and Cancellations
We begin processing orders as soon as possible after payment is confirmed.
Changing an Order
If you need to change an order, contact us at hello@sumbora.com as soon as possible.
We will make reasonable efforts to accommodate changes, but we cannot guarantee that an order can be modified after processing has begun.
Canceling an Order
If you need to cancel an order, contact us immediately at hello@sumbora.com.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If an order has already shipped, you may need to follow the applicable return procedure.
9. Returns and Refunds
Returns and refunds are subject to Sumbora LLC's applicable Refund Policy.
Return Period
Eligible returns must generally be initiated within 30 days of the delivery date and must meet the conditions described in our Refund Policy.
Return Instructions
If you need to return a product, contact us at hello@sumbora.com before sending the item back.
Please provide your order number and the reason for the return so that we can provide the appropriate instructions.
10. Contact Us
If you have questions about shipping, delivery, tracking, or an order, please contact us.
Sumbora LLC
Email: hello@sumbora.com
Address: Virginia, USA.