Shipping policy
Last updated: October 10, 2026
At Sumbora LLC (“Sumbora,” “we,” “us,” or “our”), we want your fitness gear and everyday essentials to arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through sumbora.com (the “Site”).
1. Order Processing
Orders are processed after payment has been successfully authorized or confirmed.
Processing Times
Orders are typically processed and shipped within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day. During high order volume or promotional periods, processing may take longer.
Processing times may also vary depending on:
Product availability
Order volume
Payment verification
Other circumstances affecting fulfillment
Order Confirmation
After placing an order, you will receive an order confirmation email with your purchase details. If you do not receive it, please check your spam folder or contact us at hello@sumbora.com.
If We Cannot Ship on Time
If we are unable to ship your order within the expected timeframe, we will notify you by email with a revised shipping date. You may choose to wait for the new date or cancel your order for a full refund.
2. Shipping Costs and Delivery Times
Free Shipping
We offer free standard shipping on orders over $75 within the United States. The order total is calculated before taxes and after any discounts are applied.
Shipping Rates
For orders under $75, available shipping methods, costs, and estimated delivery times will be displayed at checkout before you complete your purchase.
Delivery Estimates
Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on:
Your shipping location
Shipping method selected
Carrier processing times
Weather conditions
Holidays and peak shopping periods
Unexpected transportation disruptions
Other circumstances outside our reasonable control
3. Where We Ship
We currently ship only to addresses within the United States. We do not ship internationally at this time.
4. Shipping Address
Please carefully review your shipping information before completing your order.
Accurate Delivery Information
You are responsible for providing a complete and accurate shipping address, including:
Full name
Street address
Apartment, suite, or unit number, where applicable
City
State
ZIP code
Sumbora is not responsible for delays, additional shipping charges, returned packages, or delivery problems resulting from incorrect or incomplete information provided at checkout.
Address Changes
If you notice an error in your shipping information after placing an order, contact us as soon as possible at hello@sumbora.com. We will make reasonable efforts to help, but we cannot guarantee changes once an order has entered processing or has shipped.
Undeliverable Packages
If a package is returned to us because the address was incorrect or incomplete, or because it was refused or not picked up, we will contact you. We can reship the order once you pay the additional shipping cost, or issue a refund for the product price, minus any original shipping charges.
5. Tracking Your Order
When your order ships, you will receive a shipping confirmation email with your tracking number.
Tracking Information
You can use your tracking number to follow your package on the carrier’s website. Tracking may take up to 24–48 hours to become active after the carrier receives your package.
6. Shipping Delays
Once your order has been handed to the shipping carrier, delivery is subject to the carrier’s schedules, procedures, and policies.
Circumstances That May Cause Delays
Sumbora is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:
Shipping carrier delays
Severe weather or natural disasters
Holidays or peak shipping periods
Transportation disruptions
Incorrect or incomplete shipping information
Other unforeseen circumstances
Delayed Orders
If your package has not arrived within the expected delivery window, please contact us at hello@sumbora.com. We will help you check the status of your shipment and determine the next steps.
7. Lost, Damaged, or Missing Packages
We take care in preparing every order for shipment.
Damaged Packages
If your order arrives damaged, please contact us at hello@sumbora.com within 7 days of delivery. Please include:
Your order number
A description of the damage
Photos of the shipping package
Photos of the damaged product
Once we review your request, we will work with you on a resolution, which may include a replacement or refund.
Packages Marked as Delivered
If tracking shows your package was delivered but you cannot find it, please first check:
Your front door or usual delivery location
Your mailroom or package room
With household members or neighbors
You may also contact the carrier directly using your tracking number. If you still cannot locate your package, contact us at hello@sumbora.com within 7 days of the delivery date, and we will do our best to help, including filing a claim with the carrier where appropriate.
Lost Packages
If the carrier confirms that your package was lost in transit, we will work with you on a resolution, which may include a replacement or refund.
8. Order Changes and Cancellations
We begin processing orders as soon as possible after payment is confirmed.
Changing or Canceling an Order
If you need to change or cancel an order, contact us as soon as possible at hello@sumbora.com. We will make reasonable efforts to help, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped. If your order has already shipped, you may return it according to our Refund Policy.
9. Returns and Refunds
Returns and refunds are covered by our Refund Policy. Eligible returns must be started within 30 days of the delivery date. To start a return, contact us at hello@sumbora.com with your order number and the reason for the return, and we will send you instructions. Please do not send items back without contacting us first.
10. Contact Us
If you have questions about shipping, delivery, tracking, or an order, please contact us:
Sumbora LLC
Email: hello@sumbora.com
Address: Virginia, USA